The FBI Internet Crime Complaint Center (IC3) has received numerous complaints reporting fraudulent websites posing as MoneyPak customer support. MoneyPak is a non-reloadable, prepaid product offered by Green Dot.
Complaints indicate victims locate the websites via internet search engines. Interaction between the victims and the fraudulent customer support generally occurs via telephone. The IC3 has noticed different variations of this scam.
In most complaints, victims are given a tracking or confirmation number in connection with their call and report to be placed “on hold” for a length of time while the representative claims to be researching the problem regarding the card in question. In all complaints, any funds available on the card are drained while the victim is on hold or immediately after the call is disconnected.
Consumers should only use the website and phone number listed on the back of the MoneyPak prepaid cards. MoneyPak customer support can only be accessed by email request via the website’s online portal. The phone number listed on the back of MoneyPak cards is for adding funds to an existing prepaid card. Green Dot customer service publicizes a customer service number; however, this number will not provide assistance with MoneyPak.
Currently identified fraudulent websites are not secured websites (http).The MoneyPak customer support website is a secured website (https) and does not require personal (date of birth, social security number) to reload a card, add money to PayPal or make payments to authorized partners. Prepaid card information is needed to reload a prepaid card on the valid MoneyPak website. Visit https://www.moneypak.com/ for more information.
Individuals who believe they be a victim of a “MoneyPak Support” scam can file with the IC3 at http://www.ic3.gov. Please be as descriptive as possible, including prepaid card/account numbers affected and contact information of support “representatives”.
Because scams and fraudulent websites appear very quickly, individuals are encouraged to report possible internet scams and fraudulent websites by filing a complaint with the IC3 at http://www.ic3.gov.